Draeger Service Available Job Openings Listing of all available openings at Draeger http://www.draegerusinterlockjobs.com/ en-US Sun, 26 Jun 2022 15:28:30 CST Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Lowell (52014), MA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Charlottesville (46010), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Manassas (46026), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Richmond (46032), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Roanoke (46037), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Lynchburg, VA 6 Compliance Reporting Representative http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=9 Compliance Reporting Representative Summary: The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the ignition interlock device and associated data management system, to state monitoring agents and agencies in accordance with state regulations for assigned territories and reports. Excellent customer service attitudes are key for success in this role. Responsibilities: Strong understanding in the collection, interpretation and analysis of client data enabling efficient responses to agent and client questions or requests. Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with state and/or governing agency requirements. Ensure the accurate & timely submission of all required reports utilizing our data management system, according to department protocols. Meet or exceed all deadlines accordingly. Support the department with the review of daily data transmission to individual state monitoring agents/agencies as assigned. Review for exact and precise data content, format, delivery methods and periodicity. Conduct a follow up process in correcting and re-transmitting all error reports within state requirements. Assist Interlock management as needed with conducting research, preparing reports, and gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance. Handle inbound/outbound client, probation officer and technician calls accurately and effectively, providing top tier customer service. Manage correspondence efficiently and respond to inquiries accurately and on time. Organize and maintain records efficiently. Provide support and training to monitoring agents & agencies in relation to new reports and system changes as required or requested. Maintain a cooperative relationship with customers including end users, monitoring agencies, Draeger Authorized Service Provider's (DASP's) and colleagues. Job Requirements: High school diploma or the equivalent Minimum 2 years customer service experience Proficient with basic computer skills including Microsoft office and willingness to learn new proprietary systems Work Environment: Position is based in Coppell Office Able to focus on details, recall/retain information, multi-task, and be independent in execution of tasks Work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc. Comprehend and express oral and written communication Able to combine pieces of information and/or general rules to produce answers or decisions Adaptability and resourceful thinking for potentially challenging or high stress situations Sitting for long periods of time in front of a computer terminal All employees of Drager US Interlock organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Tue, 31 Aug 2021 15:39:55 CST Corporate Office, TX 9 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Corporate Office, TX 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Fenton (25033), MO 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Springfield - W Erie (25030), MO 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Omaha - Wenninghoff Rd (30004), NE 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Clovis (33070), NM 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Farmington (33075), NM 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Roswell (33073), NM 14 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Roseburg (38105), OR 14 Product Support Rep http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=17 Principal Accountabilities: Itemize the separate duties, responsibilities, and expected outcomes of the job. Fully detail each major task or responsibility necessary to effectively perform the job function. The responsibilities are ranked from those with the most crucial deliverables to those which are more routine. The number of tasks or responsibilities listed should not exceed eight. 1 Provide product support for field service center personnel. Assist interlock clients in customer problem-solving in a calm and professional manner. Expected Outcome: Ensure that each DASP/DI product support phone call/email is taken care of within a one hour window. Any request for D-Safe changes are completed within 24-48 hours. 2 Coordinate with the service department, reporting department as well as the engineering team to document and solve technical issues pertaining to interlock hardware, software and reporting. Expected Outcome: Build professional relationships within the office to ensure that you are able to provide excellent customer service and product support. Excellent and professional communication skills must be used. 3 Review state regulations within regulation review team for said state (PSD, Training, Compliance, RSM, DSM, etc.) to check for device functionality and compliance. Expected Outcome: Using a cohesive review process ensures that the device and related items are operating as needed per state to maintain compliance. 4 Provide product support to both Draeger service personnel as well as service providers. Expected Outcome: Ensure phone calls and emails are taken care of. Provide support for interlock installations into vehicles that have never been done before. Use proficient verbal skills to ensure installation process is understood over the phone. Any and all issues, concerns, comments, or results must be documented clearly. 5 Setup, maintain and support computer systems used in Draeger owned service centers. Expected Outcome: Ensure DI technicians have the most current and up to date software necessary to complete their day to day operations. All software should be tested in all possible software environments to ensure the release will work properly. Support Microsoft updates as needed. Stay current with all current and upcoming operating systems in a way that helps you relate possible issues out in the field. 6 Develop, create, test, and implement software release programs as well as small interfaces for technician ease of use. Expected Outcome: To provide ease of use tools to field technicians to reduce field frustrations and ensure all needed software and information is readily available for field technician's success. 7 Actively solicit constructive product feedback from DSDI and DASP Technicians Expected Outcome: Report any product feedback verbally or written proficiently. 8 Document all product support calls within established processes and procedures. Expected Outcome: Be proficient with all written documentation 9 Test beta software and/or D-Safe releases for operation in various conditions to ensure functionality. Expected Outcome: Ensure functionality of interlock software and D-Safe continues to work as expected, or has been adjusted to meet ever changing state demands. 10 Review field logfiles for discrepancies to identify potential trends in error. Expected Outcome: Identify hardware/software issues to be submitted for change/correction to C&D Germany. 11 Create field communications of software/hardware changes/updates and ensure they are properly distributed. Expected Outcome: Ensure field technicians are properly and promptly notified of any hardware/software changes as they occur. 12 Identify areas for improvement and identify solutions to any given issue both internal and external, through the use of new technology or process based solutions. Expected Outcome: Continued improvement through use of new technology as the opportunity arises, full write will be required. 13 Review and adjust data in IDM/D-Safe to ensure accurate record of locations, technicians, pricing, and parameters being used in the field. Expected Outcome: Ensure proper record of informant in IDM/D-Safe. Also confirms use of proper parameters in the field to keep devices working to newest regulation standards. 14 Performs other duties as needed and assigned. Job Requirements: Provide hiring requirements for the specified job, as well as necessary educational, experiential, and other requirements necessary for the job. Education: High School diploma or the equivalent in education, training and experience. Related Experience: At least two years of experience in the automotive interlock field with Draeger. In depth technical knowledge of ignition interlock devices and software, and bilingual language skills preferred Special Competencies or Certifications: Proficient with Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint) Good understanding of various hardware and software components and their relationship to each other. State licensing as required per state Excellent customer service skills Consistently show ability to recognize priorities and meet deadlines to ensure each assignment submitted is correct and on schedule Work Environment / Conditions: The position is based at Draeger, Inc. Irving, TX Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment Some work will be done in a climate controlled, office environment Some work will be done outside of the office in an un-controlled climate 24-hour on-call support for field technicians (Expected Outcome: Be available around the clock for Interlock needs as required) General Requirements All employees of the Draeger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Adhere to all company import and export compliance work instructions, policies and procedures. May also add if Employees that has EAR and/or ITAR controlled technology responsibility will receive the above plus this second bullet point : Responsible for EAR and/or ITAR controlled technology as defined by and outlined in 'DSP 7411 Technology Control Plan (EAR and ITAR)'. Authorities for this position are those specified directly or formally delegated in the ISO Procedures and Work Instructions. Mon, 21 Feb 2022 11:57:24 CST Corporate Office, TX 17 Electronic Technician I http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=18 Electronic Technician I Job Purpose: To perform the following tasks for alcohol and drug analysis instrumentation; to include but not limited to preventive maintenance, repair, calibration, quality inspection, manufacturing, and testing. Principal Accountabilities: Assemble simple parts and components with the use of standard equipment with the guidance of senior staff, management, and use of training aids. Records and maintains test data by using the manual or by electronic means in an organized manner. Extract data when required and identifies deviations in the outcomes resulting from equipment malfunction. Data will be documented in a detailed manner to ensure positive communication throughout. Provides technical assistance to internal and external technical staff, business partners, and customers either in person or by phone and email. Provide technical assistance regarding equipment functionality, parts identification and orientation, documentation of testing and calibration, and troubleshooting procedures. Troubleshoot electronic circuit boards and wiring with the use of standard electronic test equipment to include but not limited to multi-meter, oscilloscope, and product specific test equipment. Be able to describe any faults found during the troubleshooting process and the components needed for the repair. Be able to use solder equipment and basic hand tools to build, test, and repair electronic components, devices, and accessories. All actions must be made within the departmental and company Quality Assurance policy. Support all budget goals within the department and the company by working effectively and efficiently to maintain current customer accounts and work towards securing future customer accounts. Must be literate in English to effectively comprehend, prepare, and articulate data and reports. Must be able to give presentations in front of groups to include but not limited to customers, peers, and management. Responsible for performing collateral duties assigned by the Service Manager or other management staff. Performs other duties as needed and assigned. Education: Associates Degree in Electronics or technology related fields; equivalent education and work experience or military experience will be evaluated towards this requirement. Related Experience: Up to two years of experience in instrumentation servicing or equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Military experience will be evaluated towards this requirement. Special Competencies: Possession of general electronics knowledge to include but not limited to components, circuitry, flow diagrams, schematics. Work Environment/ Conditions: Lift and carry objects less than 30 pounds. Standing, walking, sitting. Grasping and manipulating objects, manual dexterity to use keyboard, and hand tools. Near vision to see objects within 20 inches, field of vision and sharp focus. Wear appropriate Personal Protective Equipment when needed such as ESD wrist strap, googles, or gloves. Tue, 31 May 2022 12:18:07 CST Corporate Office, TX 18