Draeger Service Available Job Openings Listing of all available openings at Draeger http://www.draegerusinterlockjobs.com/ en-US Sat, 1 Oct 2022 03:17:29 CST Customer Care- Internal Sales http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=5 Responsibilities Sell products, programs, and services to callers using a Consultative Sales approach. Provide product and service information to callers and clients. Answer incoming calls and respond appropriately. Identify, research, and resolve client's complaints using applicable resources appropriately. Partner internally and externally with a positive and collaborative attitude and professional communication. Identify and escalate issues appropriately. Route calls to appropriate resources. Conduct follow up client calls when necessary. Upsell products, programs, and services to existing clients. Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly. Gather data from multiple technology systems. Handle documents utilizing various office equipment. Adhere to company policies, procedures, and expectations of confidentiality. Provide general Care Center support as needed. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Computer skills including Microsoft Office suite: Word, Excel, and Power Point Professional verbal, non-verbal, and written communication skills Strong attention to detail and sense of urgency for successful multitasking Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 10:47:06 CST Corporate Office, TX 5 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Silver Spring (21020), MD 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Charlottesville (46010), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Manassas (46026), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Purcellville (46040), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Position: Service Technician Department: Field Services Reports to: Territory Operations Manager Position Type: Full-Time FLSA: Non-Exempt Wage Type: Hourly SUMMARY DESCRIPTION The Service Technician is the face of our company to our customers. Their primary duties include installation, removal, and servicing of ignition interlock devices in our corporate locations. In addition, they are responsible for training customers on how to use the device, general customer service, and maintaining a clean, safe, and welcoming environment at their location. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Install and remove ignition interlock device systems in customer vehicles • Perform monthly collection of data from the Ignition Interlock Device via computer downloads • Calibration of the interlock devices to make sure it is within state regulated limits • Provide outstanding customer service to our customers and referral network • Collection of fees, inventory control, filing, scheduling of appointments and • Maintain a professional and safe work environment. • Continuous education in 12v technology and advancements • Maintain a positive and caring atmosphere for customers • Ability to think independently and work through service challenges • Correspondence with management when challenges are presented • Maintain the integrity, confidentiality, and security of pertinent information and records • Adherence to all state and federal rules, regulations, and statutes • Perform general troubleshooting • Availability to take after-hours and weekend calls • Any other duty, as assigned MINIMUM QUALIFICATIONS (Education, Experience, Skills) • High School Diploma or equivalent • Valid Driver's license • Professional verbal, non-verbal, and written communication skills • Demonstrated mechanical aptitude • Courteous yet courageous interpersonal skills • Adaptability and resourceful thinking for potentially challenging or high stress situations • Able to work independently • Ability to achieve VASAP certification as an interlock technician within 60 days of hire • Automotive mechanical skills (wire identification, soldering, etc.) • Electrical systems training PREFERRED QUALIFICATIONS • Familiar with digital multimeter use • Previous automotive electronics experience (car audio, remote starts, etc.) • Previous customer service experience • Previous experience as electronic technician or similar role • Hands-on experience with electronic testing and circuitry PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Thu, 3 Jun 2021 11:49:37 CST Winchester (46025), VA 6 Compliance Reporting Representative http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=9 Compliance Reporting Representative Summary: The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the ignition interlock device and associated data management system, to state monitoring agents and agencies in accordance with state regulations for assigned territories and reports. Excellent customer service attitudes are key for success in this role. Responsibilities: Strong understanding in the collection, interpretation and analysis of client data enabling efficient responses to agent and client questions or requests. Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with state and/or governing agency requirements. Ensure the accurate & timely submission of all required reports utilizing our data management system, according to department protocols. Meet or exceed all deadlines accordingly. Support the department with the review of daily data transmission to individual state monitoring agents/agencies as assigned. Review for exact and precise data content, format, delivery methods and periodicity. Conduct a follow up process in correcting and re-transmitting all error reports within state requirements. Assist Interlock management as needed with conducting research, preparing reports, and gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance. Handle inbound/outbound client, probation officer and technician calls accurately and effectively, providing top tier customer service. Manage correspondence efficiently and respond to inquiries accurately and on time. Organize and maintain records efficiently. Provide support and training to monitoring agents & agencies in relation to new reports and system changes as required or requested. Maintain a cooperative relationship with customers including end users, monitoring agencies, Draeger Authorized Service Provider's (DASP's) and colleagues. Job Requirements: High school diploma or the equivalent Minimum 2 years customer service experience Proficient with basic computer skills including Microsoft office and willingness to learn new proprietary systems Work Environment: Position is based in Coppell Office Able to focus on details, recall/retain information, multi-task, and be independent in execution of tasks Work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc. Comprehend and express oral and written communication Able to combine pieces of information and/or general rules to produce answers or decisions Adaptability and resourceful thinking for potentially challenging or high stress situations Sitting for long periods of time in front of a computer terminal All employees of Drager US Interlock organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Tue, 31 Aug 2021 15:39:55 CST Corporate Office, TX 9 Accounting Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=16 JOB DESCRIPTION TITLE: Accounting Manager DEPARTMENT: Accounting REPORTS TO: Corporate Controller FLSA: Exempt Position Summary The Accounting manager is responsible for various financial and operational accounting, reporting, and analysis of RoadGuard Interlock within the Global IID family of companies . Essential Duties and Responsibilities Responsible for customer billing and collection activities Manage all aspects of the multi-state sales tax function and compliance Responsible for the accounting and reconciliation of all fixed asset accounts Responsible for the accounting and reconciliation of inventory accounts Responsible for the accounting and reconciliation of accounts receivable and related bad debt reserve Assist in the preparation of monthly financial reports Assist in preparation of the annual budget Various ad hoc duties as needed Minimum Qualifications (Education, Experience, Skills) -Self - Starter -Full -Cycle Accounting -Financial Reporting -Month-End Close -Reconciliations Ability to work independently with little supervision. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Mon, 6 Dec 2021 08:46:44 CST Corporate Office, TX 16 Product Support Rep http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=17 Principal Accountabilities: Itemize the separate duties, responsibilities, and expected outcomes of the job. Fully detail each major task or responsibility necessary to effectively perform the job function. The responsibilities are ranked from those with the most crucial deliverables to those which are more routine. The number of tasks or responsibilities listed should not exceed eight. 1 Provide product support for field service center personnel. Assist interlock clients in customer problem-solving in a calm and professional manner. Expected Outcome: Ensure that each DASP/DI product support phone call/email is taken care of within a one hour window. Any request for D-Safe changes are completed within 24-48 hours. 2 Coordinate with the service department, reporting department as well as the engineering team to document and solve technical issues pertaining to interlock hardware, software and reporting. Expected Outcome: Build professional relationships within the office to ensure that you are able to provide excellent customer service and product support. Excellent and professional communication skills must be used. 3 Review state regulations within regulation review team for said state (PSD, Training, Compliance, RSM, DSM, etc.) to check for device functionality and compliance. Expected Outcome: Using a cohesive review process ensures that the device and related items are operating as needed per state to maintain compliance. 4 Provide product support to both Draeger service personnel as well as service providers. Expected Outcome: Ensure phone calls and emails are taken care of. Provide support for interlock installations into vehicles that have never been done before. Use proficient verbal skills to ensure installation process is understood over the phone. Any and all issues, concerns, comments, or results must be documented clearly. 5 Setup, maintain and support computer systems used in Draeger owned service centers. Expected Outcome: Ensure DI technicians have the most current and up to date software necessary to complete their day to day operations. All software should be tested in all possible software environments to ensure the release will work properly. Support Microsoft updates as needed. Stay current with all current and upcoming operating systems in a way that helps you relate possible issues out in the field. 6 Develop, create, test, and implement software release programs as well as small interfaces for technician ease of use. Expected Outcome: To provide ease of use tools to field technicians to reduce field frustrations and ensure all needed software and information is readily available for field technician's success. 7 Actively solicit constructive product feedback from DSDI and DASP Technicians Expected Outcome: Report any product feedback verbally or written proficiently. 8 Document all product support calls within established processes and procedures. Expected Outcome: Be proficient with all written documentation 9 Test beta software and/or D-Safe releases for operation in various conditions to ensure functionality. Expected Outcome: Ensure functionality of interlock software and D-Safe continues to work as expected, or has been adjusted to meet ever changing state demands. 10 Review field logfiles for discrepancies to identify potential trends in error. Expected Outcome: Identify hardware/software issues to be submitted for change/correction to C&D Germany. 11 Create field communications of software/hardware changes/updates and ensure they are properly distributed. Expected Outcome: Ensure field technicians are properly and promptly notified of any hardware/software changes as they occur. 12 Identify areas for improvement and identify solutions to any given issue both internal and external, through the use of new technology or process based solutions. Expected Outcome: Continued improvement through use of new technology as the opportunity arises, full write will be required. 13 Review and adjust data in IDM/D-Safe to ensure accurate record of locations, technicians, pricing, and parameters being used in the field. Expected Outcome: Ensure proper record of informant in IDM/D-Safe. Also confirms use of proper parameters in the field to keep devices working to newest regulation standards. 14 Performs other duties as needed and assigned. Job Requirements: Provide hiring requirements for the specified job, as well as necessary educational, experiential, and other requirements necessary for the job. Education: High School diploma or the equivalent in education, training and experience. Related Experience: At least two years of experience in the automotive interlock field with Draeger. In depth technical knowledge of ignition interlock devices and software, and bilingual language skills preferred Special Competencies or Certifications: Proficient with Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint) Good understanding of various hardware and software components and their relationship to each other. State licensing as required per state Excellent customer service skills Consistently show ability to recognize priorities and meet deadlines to ensure each assignment submitted is correct and on schedule Work Environment / Conditions: The position is based at Draeger, Inc. Irving, TX Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment Some work will be done in a climate controlled, office environment Some work will be done outside of the office in an un-controlled climate 24-hour on-call support for field technicians (Expected Outcome: Be available around the clock for Interlock needs as required) General Requirements All employees of the Draeger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Adhere to all company import and export compliance work instructions, policies and procedures. May also add if Employees that has EAR and/or ITAR controlled technology responsibility will receive the above plus this second bullet point : Responsible for EAR and/or ITAR controlled technology as defined by and outlined in 'DSP 7411 Technology Control Plan (EAR and ITAR)'. Authorities for this position are those specified directly or formally delegated in the ISO Procedures and Work Instructions. Mon, 21 Feb 2022 11:57:24 CST Corporate Office, TX 17 Electronic Technician I http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=18 Electronic Technician I Job Purpose: To perform the following tasks for alcohol and drug analysis instrumentation; to include but not limited to preventive maintenance, repair, calibration, quality inspection, manufacturing, and testing. Principal Accountabilities: Assemble simple parts and components with the use of standard equipment with the guidance of senior staff, management, and use of training aids. Records and maintains test data by using the manual or by electronic means in an organized manner. Extract data when required and identifies deviations in the outcomes resulting from equipment malfunction. Data will be documented in a detailed manner to ensure positive communication throughout. Provides technical assistance to internal and external technical staff, business partners, and customers either in person or by phone and email. Provide technical assistance regarding equipment functionality, parts identification and orientation, documentation of testing and calibration, and troubleshooting procedures. Troubleshoot electronic circuit boards and wiring with the use of standard electronic test equipment to include but not limited to multi-meter, oscilloscope, and product specific test equipment. Be able to describe any faults found during the troubleshooting process and the components needed for the repair. Be able to use solder equipment and basic hand tools to build, test, and repair electronic components, devices, and accessories. All actions must be made within the departmental and company Quality Assurance policy. Support all budget goals within the department and the company by working effectively and efficiently to maintain current customer accounts and work towards securing future customer accounts. Must be literate in English to effectively comprehend, prepare, and articulate data and reports. Must be able to give presentations in front of groups to include but not limited to customers, peers, and management. Responsible for performing collateral duties assigned by the Service Manager or other management staff. Performs other duties as needed and assigned. Education: Associates Degree in Electronics or technology related fields; equivalent education and work experience or military experience will be evaluated towards this requirement. Related Experience: Up to two years of experience in instrumentation servicing or equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Military experience will be evaluated towards this requirement. Special Competencies: Possession of general electronics knowledge to include but not limited to components, circuitry, flow diagrams, schematics. Work Environment/ Conditions: Lift and carry objects less than 30 pounds. Standing, walking, sitting. Grasping and manipulating objects, manual dexterity to use keyboard, and hand tools. Near vision to see objects within 20 inches, field of vision and sharp focus. Wear appropriate Personal Protective Equipment when needed such as ESD wrist strap, googles, or gloves. Tue, 31 May 2022 12:18:07 CST Corporate Office, TX 18 Business Development Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=19 Position: Business Development Manager Department: Field Services Reports to: Director, Business Development Position Type: Full-Time RoadGuard Interlock by Draeger US Interlock is seeking a Business Development Manager in the Pacific Northwest! We are one of the leading providers of ignition interlock services in the country and our devices set the standard for performance and reliability. Now, we're looking for someone to tell our story and provide on-going support to referral partners and criminal justice agencies, building great working relationships with them so that RoadGuard the #1 choice for their clients! A Snapshot of The Role... The Business Development Manager is a vital part of our growth strategy and continued success. This person is responsible for growing RoadGuard Interlock's market share within a designated area through building and maintaining strong, working relationships with market stakeholders. While the stakeholders may vary by jurisdiction, they're typically made up of monitoring authorities and referral partners. These groups often include probation, specialty courts, interlock program administrators, attorneys, DUI evaluators and other criminal justice partners. Ultimately, the BDM is tasked with developing a network of referral partners so that RoadGuard Interlock is the first choice for offenders and those who work closely with them to regain their driver's license. While most of the time is spent in the field, the remainder is spent working remotely. The right candidate may reside anywhere in the assigned territory, provided they have reasonable access to a major airport. Primary Responsibilities... The essential functions include, but are not limited to the following: • Serve as the primary liaison between RoadGuard Interlock and market stakeholders. • Develop and maintain a network of referral partners through cold calls, visits, networking events, etc. • Provide training and demonstration of RoadGuard's reporting tools, device usage, and report interpretation. This will include virtual or in-person events, as needed. • Maintain strong awareness of industry trends and local market needs and information such as interlock rules and regulations, arrest and conviction rates, and competitive offerings and activities. • Leverage relationships to promote favorable rule changes. • Attend conferences and tradeshows as an exhibitor and/or sponsor to represent and promote RoadGuard Interlock • Collaborate closely with internal teams to ensure RoadGuard meets the needs of stakeholders. • Serve as the voice of the customer to ensure escalations are resolved appropriately. • Contribute to sales strategies by evaluating current performance, identifying needs, monitoring competitive products and services, and relaying relevant feedback to the company. • Provide testimony on behalf of RoadGuard when required by subpoena or contract. • Utilize CRM tools daily. • Any other duty, as assigned. We're looking for someone with at least... • 4-year degree or equivalent work experience in the area of business development, sales, criminal justice, or another related field • Demonstrated success in outside sales and/or business development • Excellent written and verbal communication skills • Strong presentation skills • Ability to work independently and as a member of a team • Ability to work remotely, self-motivated • Ability to use Microsoft 365 (Outlook, Excel, Word) • Ability to travel within the assigned territory 50-75% (may include overnight travel) On our wish list, but not required... • 10+ years of business development and/or sales experience. criminal justice, or other related industry experience • Previous experience in the ignition interlock or drug & alcohol testing industry • Previous experience working with governmental entities Your perks, benefits, and total compensation... Our total compensation package includes many parts, here's some of the highlights: • Competitive salary + bonus plan • Paid time off to balance your work & personal life • Multiple options for medical, dental, vision, and disability plans to best suit your needs • Telemedicine • Health Savings Account (free $$$ from us) • 401(k) match (more free $$$ from us) • Free life insurance • Free Wellness Resources PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit or stand for extended periods of time. The employee may be required to lift or carry up to 50 lbs. on limited occasions. Significant time is spent in meetings or in front of computer. This position will include air and/or vehicle travel (50-75%) within the assigned territory. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Non-standard working hours such as evenings and weekends are limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Mon, 18 Jul 2022 14:38:40 CST Northeast US, WA 19 Business Development Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=19 Position: Business Development Manager Department: Field Services Reports to: Director, Business Development Position Type: Full-Time RoadGuard Interlock by Draeger US Interlock is seeking a Business Development Manager in the Pacific Northwest! We are one of the leading providers of ignition interlock services in the country and our devices set the standard for performance and reliability. Now, we're looking for someone to tell our story and provide on-going support to referral partners and criminal justice agencies, building great working relationships with them so that RoadGuard the #1 choice for their clients! A Snapshot of The Role... The Business Development Manager is a vital part of our growth strategy and continued success. This person is responsible for growing RoadGuard Interlock's market share within a designated area through building and maintaining strong, working relationships with market stakeholders. While the stakeholders may vary by jurisdiction, they're typically made up of monitoring authorities and referral partners. These groups often include probation, specialty courts, interlock program administrators, attorneys, DUI evaluators and other criminal justice partners. Ultimately, the BDM is tasked with developing a network of referral partners so that RoadGuard Interlock is the first choice for offenders and those who work closely with them to regain their driver's license. While most of the time is spent in the field, the remainder is spent working remotely. The right candidate may reside anywhere in the assigned territory, provided they have reasonable access to a major airport. Primary Responsibilities... The essential functions include, but are not limited to the following: • Serve as the primary liaison between RoadGuard Interlock and market stakeholders. • Develop and maintain a network of referral partners through cold calls, visits, networking events, etc. • Provide training and demonstration of RoadGuard's reporting tools, device usage, and report interpretation. This will include virtual or in-person events, as needed. • Maintain strong awareness of industry trends and local market needs and information such as interlock rules and regulations, arrest and conviction rates, and competitive offerings and activities. • Leverage relationships to promote favorable rule changes. • Attend conferences and tradeshows as an exhibitor and/or sponsor to represent and promote RoadGuard Interlock • Collaborate closely with internal teams to ensure RoadGuard meets the needs of stakeholders. • Serve as the voice of the customer to ensure escalations are resolved appropriately. • Contribute to sales strategies by evaluating current performance, identifying needs, monitoring competitive products and services, and relaying relevant feedback to the company. • Provide testimony on behalf of RoadGuard when required by subpoena or contract. • Utilize CRM tools daily. • Any other duty, as assigned. We're looking for someone with at least... • 4-year degree or equivalent work experience in the area of business development, sales, criminal justice, or another related field • Demonstrated success in outside sales and/or business development • Excellent written and verbal communication skills • Strong presentation skills • Ability to work independently and as a member of a team • Ability to work remotely, self-motivated • Ability to use Microsoft 365 (Outlook, Excel, Word) • Ability to travel within the assigned territory 50-75% (may include overnight travel) On our wish list, but not required... • 10+ years of business development and/or sales experience. criminal justice, or other related industry experience • Previous experience in the ignition interlock or drug & alcohol testing industry • Previous experience working with governmental entities Your perks, benefits, and total compensation... Our total compensation package includes many parts, here's some of the highlights: • Competitive salary + bonus plan • Paid time off to balance your work & personal life • Multiple options for medical, dental, vision, and disability plans to best suit your needs • Telemedicine • Health Savings Account (free $$$ from us) • 401(k) match (more free $$$ from us) • Free life insurance • Free Wellness Resources PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit or stand for extended periods of time. The employee may be required to lift or carry up to 50 lbs. on limited occasions. Significant time is spent in meetings or in front of computer. This position will include air and/or vehicle travel (50-75%) within the assigned territory. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Non-standard working hours such as evenings and weekends are limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Mon, 18 Jul 2022 14:38:40 CST Texas, TX 19 Staff Accountant http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=20 Skills Required Must be a hands-on doer Must be a problem solver Must be detail oriented Must be a positive team player Must meet deadlines Must be flexible and able to multi-task Must be proactive Must work well with other departments and all levels of employees Must have good written and oral communication skills Must be organized Job Duties Proactively recommend processes, procedures improvements and efficiency. Work with various LCI, RGI, SS employees and management as needed Perform Monthly Balance Sheet Recons for LCI & RGI. Assist with RGI / LCI month-end and close year-end close tasks which may include some or all of the following: Transact various LCI & RGI monthly JE's and accruals in Sage Maintain LCI & RGI Visual Lease software and export JEs with uploads to Sage GL May process monthly exported Travel & Credit Card system transactions into Sage Scrub RGI & LCI GL accounts and reclass all balance sheet items out of expense as needed prior to GL close. Reclass items booked to incorrect accounts before/after GL close as applicable. Record RGI Interest Income Reclass RGI & LCI Rent to PPD Record monthly AP Accruals for LCI & RGI Accrue RGI indigent fee revenue Record RGI & LCI Bank transfers in Sage Review AP/PO clearing account and make reclasses as needed Record RGI Enterprise expense allocation Maintain pre-paid schedule and make monthly JE's. Perform LCI Service Center Upload Post PO Daily Transaction Register May include some SS accounting tasks or projects as needed Other accounting projects and duties as needed Assist with financial audit PBC's as needed Other accounting tasks as needed including cross-training Technical Skills Intermediate excel skills preferred Good understanding of Debts /Credit preferred Strong problem-solving skills preferred Experience with Sage and midsized software preferred Prior public company experience a plus Deadline driven preferred Degree in Accounting preferred, but will substitute Staff Accounting experience and some accounting course work in lieu of Bachelor's degree in accounting for the right person Mon, 19 Sep 2022 13:46:11 CST Texas, TX 20 Senior Accountant http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=21 Senior Accountant Skills Required Must be a hands-on doer Must be a problem solver Must be detail oriented Must be a positive team player Must meet deadlines Must be flexible and able to multi-task Must be proactive Must work well with other departments and all levels of employees Must have good written and oral communication skills Must be organized Job Duties Proactively recommend processes, procedures improvements and efficiency. Work with others performing billing, sales tax returns, collections, AP vendor payments, customer deposits, operating system and reporting modifications as needed Work with various related party employees and management as needed Assist with multi-entity month-end and close year-end close tasks which may include some or all of the following: Process and upload 5 European entity location financials into the 5 Sage databases Communicate TB discrepancies to European consultants Extract data from operational database as needed for various accounting transactions and reports Transact various monthly JE's such as Inventory related, pre-paid & accruals and reclasses. Record Intercompany transactions and related entities. Perform Balance Sheet Reconciliations for these accounts. Record Entity Credit Card payments collected with Revenue in GL Record Entity Credit Card payments collected with A/R Offset in GL May Record Credit Card Fees in Sage Record Independent and corporate store revenue with A/R Offset in GL Reclass Franchise Revenue to store level GL accounts Record deferred revenue into GL if needed Maintain WIP accounts and capitalize as needed. Transact fixed asset adds and disposals for 2 entities in FAS and run depreciation and book to Sage May process monthly exported travel & credit card system transactions into Sage Perform fixed asset balance sheet recons for 2 entities Perform Bank Recs for 2-3 entities Maintain Pre-paid schedule if needed Scrub GL accounts for incorrect postings as needed May provide some monthly reporting for operational management Assist as need with some mapping for expanded cube usage Assist with financial audit PBCs May include some work related to new acquisitions, if any. May include some accounting projects and duties as needed May include preparing and providing locational yearly personal property tax information for 3rd party rendition filing and taxing authority payments May assist FP&A with budget category expenses May run Sage module closings Technical Skills Intermediate to advanced excel skills required Solid knowledge of Debts /Credit and Financial Statements required Must possess strong problem-solving skills Experience with Sage and midsized or large software preferred Deadline driven preferred BA in Accounting preferred with MBA or MS Accounting a plus Prior public company experience a plus Tue, 27 Sep 2022 10:20:13 CST Corporate Office, TX 21