Draeger Service Available Job Openings Listing of all available openings at Draeger http://www.draegerusinterlockjobs.com/ en-US Thu, 28 Oct 2021 09:34:26 CST Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Lowell (52014), MA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Arlington (44085), TX 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Ft. Worth - Appian Way (44114), TX 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Keller (44113), TX 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Charlottesville (46010), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Manassas (46026), VA 6 Service Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=6 Service Technician/ Installation Technician Summary Install, monitor, calibrate and remove the Ignition Interlock Device in accordance with state regulations from program participants' vehicles. Duties include collection of data from the Ignition Interlock Device via computer downloads, calibration of the device to make sure it is within state regulated limits, collection of fees, inventory control, filing, scheduling of appointments and maintaining a professional and safe work environment. Additional duties and skills will include, but not be limited to, car mechanic skills (wire identification, soldering, etc.), electrical systems training, and perform troubleshooting associated with these tasks. Responsibilities Install, monitor/calibrate and remove the Draeger Ignition Interlock Device from client's car(s). Download client data from ignition interlocks as scheduled, while collecting payments and completing associated documentation as per SOPs. Uses Draeger computer systems complete all data processing, billing and collection for each service performed as per SOP. Correspond with corporate support staff via email as needed. Provide customer training and troubleshooting. Serve as primary customer contact for locations' clients. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Offers 24-hour emergency customer support as scheduled (i.e., on-call). Partner internally and externally with a positive and collaborative attitude and professional communication. Maintain clear and accurate records and files. Prepare daily bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times as per SOP. Prepare and maintain all equipment and supplies, including inventory of interlocks, handsets, dry gas calibration supplies and I/Os. Conduct follow up client calls when necessary. Perform other duties as assigned. Minimum requirements High school diploma or equivalent 6+ months relevant experience Valid Driver's license requires Professional verbal, non-verbal, and written communication skills Demonstrated mechanical aptitude required (50%) Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Thu, 3 Jun 2021 11:49:37 CST Richmond (46032), VA 6 Electronic Technician http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=7 Electronic Technician I Job Purpose: To perform the following tasks for alcohol and drug analysis instrumentation; to include but not limited to preventive maintenance, repair, calibration, quality inspection, manufacturing, and testing. Principal Accountabilities: Assemble simple parts and components with the use of standard equipment with the guidance of senior staff, management, and use of training aids. Records and maintains test data by using the manual or by electronic means in an organized manner. Extract data when required and identifies deviations in the outcomes resulting from equipment malfunction. Data will be documented in a detailed manner to ensure positive communication throughout. Provides technical assistance to internal and external technical staff, business partners, and customers either in person or by phone and email. Provide technical assistance regarding equipment functionality, parts identification and orientation, documentation of testing and calibration, and troubleshooting procedures. Troubleshoot electronic circuit boards and wiring with the use of standard electronic test equipment to include but not limited to multi-meter, oscilloscope, and product specific test equipment. Be able to describe any faults found during the troubleshooting process and the components needed for the repair. Be able to use solder equipment and basic hand tools to build, test, and repair electronic components, devices, and accessories. All actions must be made within the departmental and company Quality Assurance policy. Support all budget goals within the department and the company by working effectively and efficiently to maintain current customer accounts and work towards securing future customer accounts. Must be literate in English to effectively comprehend, prepare, and articulate data and reports. Must be able to give presentations in front of groups to include but not limited to customers, peers, and management. Responsible for performing collateral duties assigned by the Service Manager or other management staff. Performs other duties as needed and assigned. Education: Associates Degree in Electronics or technology related fields; equivalent education and work experience or military experience will be evaluated towards this requirement. Related Experience: Up to two years of experience in instrumentation servicing or equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Military experience will be evaluated towards this requirement. Special Competencies: Possession of general electronics knowledge to include but not limited to components, circuitry, flow diagrams, schematics. Work Environment/ Conditions: Lift and carry objects less than 30 pounds. Standing, walking, sitting. Grasping and manipulating objects, manual dexterity to use keyboard, and hand tools. Near vision to see objects within 20 inches, field of vision and sharp focus. Wear appropriate Personal Protective Equipment when needed such as ESD wrist strap, googles, or gloves. Fri, 11 Jun 2021 11:47:14 CST Corporate Office, TX 7 Warehouse Associate http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=8 The Warehouse Associate/Equipment Operator performs various product fulfillment duties in our Coppell warehouse. Warehouse Associates will pack and ship products to fulfill order requirements. Equipment operators will use a cherry picker/forklift to move, pick, load, unload and store product and inventory in the warehouse. Other various warehouse duties will be performed when not operating a forklift. Warehouse Associate/Equipment Operator - Essential Duties & Responsibilities: • Perform warehouse worker duties related to full cycle picking of orders that may include: operation of cherry picker/forklift, pick products according to que, load products, assist with in-bound orders, assist with packing as needed. • Accurately document all inbound product, noting exceptions. Record put away location. • Ensure orders are selected accurately and timely, within departmental standards. • Prepare goods for outgoing shipping. • Inspect incoming goods and handle inbound product in a manner that does not damage product. • Safely move goods from one point to another within the warehouse and onto/off of awaiting trailers. • Inventory equipment • Performs additional tasks as assigned. Who We Are Looking For: At DUI, we look for smart people with great attitudes to join our growing team! If you meet the below requirements, we encourage you to apply and take the next step in furthering your career. Warehouse Associate/Equipment Operator - Education and Experience: High school diploma, GED, or equivalent required. Previous cherry picker and/or forklift experience preferred for Equipment Operator positions. Must have a valid driver's license or the ability to obtain one within 120 days. Fri, 25 Jun 2021 10:13:43 CST Corporate Office, TX 8 Compliance Reporting Representative http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=9 Warning! MS Word documents do not look appealing on the web! If pasting from a Microsoft Word document, for b Compliance Reporting Representative Summary: The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the ignition interlock device and associated data management system, to state monitoring agents and agencies in accordance with state regulations for assigned territories and reports. Excellent customer service attitudes are key for success in this role. Responsibilities: Strong understanding in the collection, interpretation and analysis of client data enabling efficient responses to agent and client questions or requests. Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with state and/or governing agency requirements. Ensure the accurate & timely submission of all required reports utilizing our data management system, according to department protocols. Meet or exceed all deadlines accordingly. Support the department with the review of daily data transmission to individual state monitoring agents/agencies as assigned. Review for exact and precise data content, format, delivery methods and periodicity. Conduct a follow up process in correcting and re-transmitting all error reports within state requirements. Assist Interlock management as needed with conducting research, preparing reports, and gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance. Handle inbound/outbound client, probation officer and technician calls accurately and effectively, providing top tier customer service. Manage correspondence efficiently and respond to inquiries accurately and on time. Organize and maintain records efficiently. Provide support and training to monitoring agents & agencies in relation to new reports and system changes as required or requested. Maintain a cooperative relationship with customers including end users, monitoring agencies, Draeger Authorized Service Provider's (DASP's) and colleagues. Job Requirements: High school diploma or the equivalent Minimum 2 years customer service experience Proficient with basic computer skills including Microsoft office and willingness to learn new proprietary systems Work Environment: Position is based in Coppell Office Able to focus on details, recall/retain information, multi-task, and be independent in execution of tasks Work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc. Comprehend and express oral and written communication Able to combine pieces of information and/or general rules to produce answers or decisions Adaptability and resourceful thinking for potentially challenging or high stress situations Sitting for long periods of time in front of a computer terminal All employees of Drager US Interlock organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Tue, 31 Aug 2021 15:39:55 CST Corporate Office, TX 9 Digital Marketing Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=11 Digital Marketing Manager TITLE: Digital Marketing Manager REPORTS TO: Director of Marketing LOCATION: Grapevine, TX The Position: The Digital Marketing Manager will be our hands-on expert in all things digital marketing. They will define vision, strategy, and execute digital initiatives alongside one other Digital Strategy Specialist. The Digital Marketing Manager will analyze current sales and market trends and translate these into tangible ad campaigns to help the business deliver the maximum return on digital advertising investment. The ideal candidate for this role is a self-driven individual, who is business savvy and is continuously thinking about how to improve efficiency and effectiveness of the digital marketing processes. They identify opportunities and act on them without supervision or direction. Additionally, the professional is a self-starter who goes above and beyond the expected requirements of the role. What You Will Do: Own and manage paid search and organic search programs - from strategy to day-to-day execution Manage 3rd party vendors Manage Paid Advertising campaigns for multiple brands: Routinely evaluate current analytics and make decisions that will result in key optimizations for more refined campaign performance Build new campaigns Track the performance of current ads and campaigns and report on their performance over time Perform campaign optimization using known techniques like bid management, keyword optimization, negative keywords, and others Write new ad copy Create and monitor ongoing A/B testing Define and optimize target audiences based on Sales goals, analytics, and campaign performance Track and identify new keyword opportunities based on user queries and other analytics Manage landing page layout and content, working with Technology to implement changes as necessary Manage local listings for all service locations including Google My Business Add new locations and update or remove as necessary Track and report on local listing performance and impact on overall digital strategy Monitor and report on local listing reviews and ratings Monitor and report on competitor listings Manage relationship with aggregators and third-party listing vendors Conversion tracking Create and maintain comprehensive attribution data throughout the lead lifecycle Work with Technology Dept to increase the level of detailed attribution across all paid channels Work with Technology to develop and continuously improve the handoff process of leads to the sales team Serve as the Website Product Manager: Articulate Digital vision and translate details into clearly understandable projects and timelines Work with key stakeholders and other contributors to evaluate and prioritize opportunities in order to develop long term strategy Direct content strategy by communicating with Marketing and Sales departments Use behavior analytics to extract meaningful actionable data and direct website changes to improve conversions What We Expect: Continually drive down the cost per opportunity across digital channels, and identify and recommend areas for growth and improvement Define content strategy to naturally attract links, grow organic search traffic and work closely with content marketing manager and technology to distribute the content created, optimize website, blogs and drive relevant traffic Maintain and execute variant testing methodology, develop baseline data for conversions by program Work with Technology to ensure efficient lead flow and improve tracking/attribution accuracy Manage weekly and monthly reporting and tracking and report metrics appropriately Work with sales to consistently measure lead quality (and impact on conversions) Manage monthly digital marketing budget The Essentials: Bachelor's degree in business, marketing or related field, or equivalent experience 1+ years' experience managing AdWords and other PPC campaigns 1+ years' experience managing SEM/SEO strategy Strong foundation in Google Analytics, Tag Manager, Search Console, and Optimize Strong understanding of and desire to keep up with search engine marketing industry, paid social, display and retargeting, and best practices across these channels Strong understanding of web technology (browsers, cookies, HTML) Basic understanding of web development Experience working with WordPress or a similar CMS Exemplary people and communications skills Strong project management skills Must work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary Ability to multi-task, work independently and demonstrate keen attention to details Ability to communicate with diplomacy and tact and communicate ideas including responding to resistance and criticism Mon, 4 Oct 2021 10:07:14 CST Corporate Office, TX 11 Manager of Interlock Reporting and compliance http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=12 Job Title: Manager of Interlock Reporting and Compliance Summary: The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the ignition interlock device and associated data management system, to state monitoring agents and agencies in accordance with state regulations for assigned territories and reports. Excellent customer service attitudes are key for success in this role. Responsibilities: Strong understanding in the collection, interpretation and analysis of client data enabling efficient responses to agent and client questions or requests. Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with state and/or governing agency requirements. Ensure the accurate & timely submission of all required reports utilizing our data management system, according to department protocols. Meet or exceed all deadlines accordingly. Support the department with the review of daily data transmission to individual state monitoring agents/agencies as assigned. Review for exact and precise data content, format, delivery methods and periodicity. Conduct a follow up process in correcting and re-transmitting all error reports within state requirements. Assist Interlock management as needed with conducting research, preparing reports, and gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance. Handle inbound/outbound client, probation officer and technician calls accurately and effectively, providing top tier customer service. Manage correspondence efficiently and respond to inquiries accurately and on time. Organize and maintain records efficiently. Provide support and training to monitoring agents & agencies in relation to new reports and system changes as required or requested. Maintain a cooperative relationship with customers including end users, monitoring agencies, Draeger Authorized Service Provider's (DASP's) and colleagues. Manages the collection and reporting of client data in accordance with all agency requirements Plans, designs, and executes all new customer requirements, as well as all changes requested by existing agencies. Works collaboratively with the Interlock Management Team to maintain successful relationships with authorities mandating customer participation in ignition interlock program, ensuring, and tracking compliance with all reporting and contractual requirements, and taking action to assure authoritative body's on-going engagement of Draeger as an authorized provider of ignition interlock devices for its respective ignition interlock program. Liase with third party administrator representatives to ensure compliance with all customer requirements and to design functional changes to meet prospective requirements. Works closely with internal clients to ensure Compliance requirements and device parameters are utilized to keep change requests to a minimum. Keeps an awareness of industry standards, identify changes in reporting and emerging trends. Represents DUI in meetings, data management service introductions, seminar presentation and conference attendance as required. Helps business to effectively respond to requests of authoritative bodies, courts, law enforcement, and other officials and agencies Job Requirements: A Bachelor's degree in a related discipline from an accredited university or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Five or more years' experience in administration and reporting of data in association with a compliance function, a legal paraprofessional tole, or a regulatory function. Three or more years in managing employees. Work Environment: Position is based in Coppell Office Able to focus on details, recall/retain information, multi-task, and be independent in execution of tasks Work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc. Comprehend and express oral and written communication Able to combine pieces of information and/or general rules to produce answers or decisions Adaptability and resourceful thinking for potentially challenging or high stress situations Sitting for long periods of time in front of a computer terminal All employees of Drager US Interlock organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Mon, 4 Oct 2021 10:21:36 CST Corporate Office, TX 12 Credit Collections Associate http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=13 Credit Collections Associate Job Description Position Summary Uses independent judgment and exercises full working responsibility of follow-up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. Compiles data required for transfer of accounts to collection agency. Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write offs. Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies. Essential Duties - The essential functions included, but are not limited to the following: Daily collection calls using the lockout report. Must be able to write detailed notes on all collection calls and insert in the collection screen in Smart Trac. Review past due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation. Review of client logs to determine if a lockout credit will be assessed. Review of tow bills and service site notes to determine if a tow bill should be credited. Conducts special billing investigations involving difficult problems. Makes determinations and resolves disputes. Handles difficult credit/collection problems that are referred by Customer Service Representatives. Monitors customer account balances for customer services and initiates collection procedures. Assures credit collection polices are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations. Coordinates and records field collection activities of Customer Service Representatives and Service Centers. May handle correspondence and claims in connection with bankruptcies and estates. Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts. Minimum Qualifications (Education, Experience, Skills) Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through: The combination of previous training and education equivalent to completion of two years of college or business school, and Three years experience as a Customer Service Representative or Customer Service Specialist, or three years experience in a responsible position involving the extension of credit and collection of delinquent accounts. Knowledge of modern office procedures, methods and computer equipment. Knowledge and understanding of automated systems and procedures for bill collection and follow-up. Ability to interpret customer billing records. Ability to determine and resolve billing errors with customers. Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems. Ability to work under pressure and sometimes with difficult and abusive customers. Ability to work independently using judgment and analytical skills to resolve problems and discrepancies. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions Bi-lingual. Physical Demands and Work Environment All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum level of knowledge, skills or abilities. Wed, 6 Oct 2021 11:28:38 CST Corporate Office, TX 13 District Service Manager http://www.draegerusinterlockjobs.com/jobDesc.asp?JobID=14 Job Title: District Service Manager Summary: Business Development: Execute consumer directed sales plan Manage all business activities related to DUI store. Activities include but are not limited to: assess and implement Service Value Proposition in assigned territory to align with consumer sales strategy, budgeting and profitability analysis of all service locations, manage regional staff, inventory control, quality assurance, governmental relations including all relevant meetings, all compliance issues according to state and local requirements. Coordinate with call center to maximize positive experience of DUI customers and to support overall growth. Adjust all service centers to balance specific locations according to geography and transactional activity in collaboration with other lateral and develop and execute 'process improvement,' while achieving sustained growth of DUI interlock service business in the Territory. Responsibilities: Business Development: Execute Interlock Market Share growth strategy. Apply and refine Interlock Sale Process Map to message and attract new end user clients in the Territory. Analyze and balance all service center locations, to align with Service Value Offering and to maximize individual service center profitability, in the Territory. Prospect, qualify, set up, monitor and ensure training for new Draeger Authorized Service Providers in areas not suited for direct operations. Continuously identify and implement automation and process improvements through entire Interlock 'Inventory to Installation' cycle. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Monitor and influence state interlock stakeholders within the Territory and represent company interests within program management, purchasing, legislative, and/or policy-making bodies per the corporate SOP for Interlock Compliance. Document and report competitive information to the RSM/Director Execute timely and accurate reports and information requests. Performs other duties as needed and assigned. Job requirements: Bachelor's Degree in Business Administration or related field or the equivalent in education, training and experience. 4 years relevant work experience with 2 years relevant application knowledge. Experience in driving change and motivating staff Experience in Franchise, Retail or Service Center Operations management a plus Work Environment: The position will involve air and/or vehicle travel (<40%) to regional areas. Time will include meetings, sitting, long periods in front of computer monitor in a smoke-free environment Valid driver's license All employees of the Dräger organization are expected to: Act as an ambassador of and in accordance with the company's Guiding Principles. Adhere to the company's Principles of Business and Conduct. Demonstrate good judgment, and respect the confidentiality of company and personnel information. Deal professionally and courteously with all internal and/or external contacts. Seek guidance and direction as necessary in the performance of duties. Thu, 14 Oct 2021 08:25:06 CST Corporate Office, TX 14